IT Customer Success Manager
4.
0 Santa Barbara, CA Santa Barbara, CA Full-time Full-time $87,197 - $126,882 a year $87,197 - $126,882 a year 1 day ago 1 day ago 1 day ago Please apply online by 12/4/23 This is an excellent opportunity to join the Information Technology Department at The County of Santa Barbara.
Come and be a part of a team of talented individuals who are passionate about fostering a culture of teamwork, learning and respect! The Customer Success Manager (CSM) enables the Information Technology Department (ITD) to be a more proactive, responsive and a strategic service provider.
The CSM interacts closely with County departments and is responsible for overall customer well-being by monitoring customer satisfaction, understanding customers' business, proactively addressing issues, and acting as escalation points as needed.
The CSM typically will serve as the account executive and customer relationship manager to match customer needs with Information Technology capabilities (such as the service portfolio), as well as manages the customer relationships until the service process is complete.
This position will help integrate IT into the County's overall organization by fostering inter-departmental communication and collaboration in the spirit of Santa Barbara County's moto of One County, One Future.
As advocates of ITD, they also champion awareness and influence perception with customers to facilitate better partnership and value harvesting.
Highlighted
Benefits:
Hybrid telecommuting schedule (onsite work is required when needed).
Health Plan:
County contributes towards premium; HSA offered Pension Reciprocity with other public sector retirement systems (like CalPERS) 13 holidays, 12 sick leave days (unlimited accumulation), and 12 to 25 days of vacation (based on length of service) per year Time and service credit towards an advanced vacation accrual rate for previous public service.
Please visit our website to view the full posting and to apply online by 12/4/23.
Job Type:
Full-time Pay:
$87,197.
00 - $126,882.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Work Location:
Hybrid remote in Santa Barbara, CA 93101.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Santa Barbara, CA Santa Barbara, CA Full-time Full-time $87,197 - $126,882 a year $87,197 - $126,882 a year 1 day ago 1 day ago 1 day ago Please apply online by 12/4/23 This is an excellent opportunity to join the Information Technology Department at The County of Santa Barbara.
Come and be a part of a team of talented individuals who are passionate about fostering a culture of teamwork, learning and respect! The Customer Success Manager (CSM) enables the Information Technology Department (ITD) to be a more proactive, responsive and a strategic service provider.
The CSM interacts closely with County departments and is responsible for overall customer well-being by monitoring customer satisfaction, understanding customers' business, proactively addressing issues, and acting as escalation points as needed.
The CSM typically will serve as the account executive and customer relationship manager to match customer needs with Information Technology capabilities (such as the service portfolio), as well as manages the customer relationships until the service process is complete.
This position will help integrate IT into the County's overall organization by fostering inter-departmental communication and collaboration in the spirit of Santa Barbara County's moto of One County, One Future.
As advocates of ITD, they also champion awareness and influence perception with customers to facilitate better partnership and value harvesting.
Highlighted
Benefits:
Hybrid telecommuting schedule (onsite work is required when needed).
Health Plan:
County contributes towards premium; HSA offered Pension Reciprocity with other public sector retirement systems (like CalPERS) 13 holidays, 12 sick leave days (unlimited accumulation), and 12 to 25 days of vacation (based on length of service) per year Time and service credit towards an advanced vacation accrual rate for previous public service.
Please visit our website to view the full posting and to apply online by 12/4/23.
Job Type:
Full-time Pay:
$87,197.
00 - $126,882.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Work Location:
Hybrid remote in Santa Barbara, CA 93101.
Estimated Salary: $20 to $28 per hour based on qualifications.
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