Customer Service, Parts, Service Lead
Ducati of Santa Barbara Ducati of Santa Barbara Santa Barbara, CA Santa Barbara, CA Full-time Full-time $19 - $30 an hour $19 - $30 an hour 4 days ago 4 days ago 4 days ago Customer Service/Parts/Service Team Lead Duties:
- Oversee and manage Parts and Service Department - Provide guidance to customers and support to technicians, ensuring high-quality customer service.
- Book in customers bikes for service.
- Cashier customers parts and service.
- Stock control of Parts and accessories - Handle escalated customer inquiries and complaints, resolving issues in a timely and satisfactory manner - Collaborate with other departments to ensure smooth operations and customer satisfaction - Maintain accurate records of customer interactions and transactions Skills:
- Proficiency in LightSpeed a big Plus! - Computer proficiency is a must - Excellent communication skills, both verbal and written - Proven experience in customer service or related field - Knowledge of motorcycle repair is needed - Familiarity with procurement management and supply chain processes - Proficiency in using order management systems or similar software - Strong problem-solving skills and the ability to handle difficult situations with professionalism - Detail-oriented with excellent organizational skills We are a small, friendly shop.
Currently we carry 1 motorcycle brand, Ducati, but we are growing and will be adding new Brands soon.
If you are passionate about motorcycles and have the skills necessary, we want to hear from you! Apply now to join our dynamic service department.
Job Type:
Full-time Pay:
$19.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
Employee discount Schedule:
8 hour shift Application Question(s):
What motorcycle experience do you have? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
- Oversee and manage Parts and Service Department - Provide guidance to customers and support to technicians, ensuring high-quality customer service.
- Book in customers bikes for service.
- Cashier customers parts and service.
- Stock control of Parts and accessories - Handle escalated customer inquiries and complaints, resolving issues in a timely and satisfactory manner - Collaborate with other departments to ensure smooth operations and customer satisfaction - Maintain accurate records of customer interactions and transactions Skills:
- Proficiency in LightSpeed a big Plus! - Computer proficiency is a must - Excellent communication skills, both verbal and written - Proven experience in customer service or related field - Knowledge of motorcycle repair is needed - Familiarity with procurement management and supply chain processes - Proficiency in using order management systems or similar software - Strong problem-solving skills and the ability to handle difficult situations with professionalism - Detail-oriented with excellent organizational skills We are a small, friendly shop.
Currently we carry 1 motorcycle brand, Ducati, but we are growing and will be adding new Brands soon.
If you are passionate about motorcycles and have the skills necessary, we want to hear from you! Apply now to join our dynamic service department.
Job Type:
Full-time Pay:
$19.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
Employee discount Schedule:
8 hour shift Application Question(s):
What motorcycle experience do you have? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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