Guest Service Ambassador - PT
MOXI - The Wolf Museum of Exploration
Innovation MOXI - The Wolf Museum of Exploration
Innovation Santa Barbara, CA Santa Barbara, CA Part-time Part-time $18 an hour $18 an hour 12 days ago 12 days ago 12 days ago MOXI seeks a Guest Service Ambassador to play a critical role in advancing MOXI's mission.
This position will be responsible for greeting visitors, selling admission tickets and Memberships, monitoring visitor flow, periodically walking the museum floor, all while delivering a high level of customer service.
The ideal candidate will be an enthusiastic, dependable, and detail-oriented individual, familiar with proper cash handling techniques, exhibiting excellent customer service skills, and committed to positively impacting our guests' experience.
Specific Responsibilities Greet and welcome guests proactively in a friendly, professional manner.
Answer questions and provide information about MOXI and the surrounding area.
Responsible for selling general admission tickets, Memberships, and programs to visitors.
Abide by all Front Desk and cash handling policies and procedures.
Learn and operate both point of sale (POS) systems (front desk and museum store) with accuracy and efficiency.
Walk the museum floor throughout the day to ensure guest satisfaction and safety.
Clean and restock loose parts on the museum floor.
Assist MOXI's Exhibit team with opening and closing of the floor exhibits.
Answer phone, screen, and direct incoming calls and messages.
Receive mail and packages and sort as appropriate.
Manage guest requests, complaints, and praises in a positive, helpful manner, both at the Front desk and on the museum floor.
Monitor visitor flow throughout and notify supervisor of any concerns.
Effectively manage queue lines while interacting with guests.
Assist with special events at MOXI.
Replenish informational brochures and pamphlets as needed.
Maintain current knowledge of museum events, programs, Membership, and exhibits.
Assist with data entry.
Report all safety concerns to proper authorities.
Make periodic public announcements.
Support MOXI staff with light clerical duties, including sorting, document assembly, and mail stuffing.
Light cleaning and disinfecting exhibits.
Other duties as assigned.
Required Skills, Experience, and Abilities Excellent customer service skills.
Strong communication skills, both oral and written.
Must be able to maintain confidentiality with sensitive information.
Bilingual fluency a plus.
POS and cash handling experience.
Ability to multitask and prioritize in a fast-paced, busy environment.
Desire to work as part of a team.
Ability to listen actively to guests and be responsive to their needs and expectations.
Capable of working a flexible schedule to accommodate the museum's needs; work hours will include weekends, holidays, evenings, and occasional early mornings.
Employment background/criminal check is required.
Minimum Qualifications This regular, part-time position requires the ability to:
work a flexible schedule of both weekdays and weekends (at least one weekend day is required), holidays, evenings, and some early mornings; be highly energetic and timely; bend, squat, and lift up to 50 lbs.
; be able to stand for extended periods of time.
Must maintain regular and predictable attendance.
Reasons to apply:
Growth-centered work environment that includes professional development opportunities.
Fun and creative organizational culture.
Free membership after 3 months Tickets for family and friends - 4 annual Free admission into local museums including, Santa Barbara Museum of Art, Lotusland, and Santa Barbara Zoo.
Free ASTC membership for museums across the country.
Discounts for Happy Hours at MOXI Free coffee and snacks Monthly events for Staff (Birthday, employee celebrations, etc) Benefits 24 Hours of Paid Sick Time About MOXI MOXI, The Wolf Museum of Exploration
Innovation is dedicated to igniting learning through interactive experiences in science and creativity.
Located in the heart of Santa Barbara's vibrant Funk Zone at 125 State Street, the museum is LEED - certified Gold and serves guests of all ages through its hands-on exhibits and education programs.
MOXI is a 501(c)(3) nonprofit organization generously supported by its daily guests, members, facility rentals, and donations from individuals, foundations, and corporate partners.
Who we are MOXI is a collaborative, creative, and fun place to work.
Our team is guided by a set of core values that help create a joyful place where we empower curious minds to explore the world.
We are Playful.
We are collaborative.
We are experimenters - we take risks and embrace failure.
We believe that diversity is critical to creativity.
Please submit cover letter and resume for consideration.
Job Type:
Part-time Pay:
$18.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
8 hour shift Holidays Monday to Friday Weekends as needed
Experience:
Customer Service:
1 year (Preferred) Retail sales:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Innovation MOXI - The Wolf Museum of Exploration
Innovation Santa Barbara, CA Santa Barbara, CA Part-time Part-time $18 an hour $18 an hour 12 days ago 12 days ago 12 days ago MOXI seeks a Guest Service Ambassador to play a critical role in advancing MOXI's mission.
This position will be responsible for greeting visitors, selling admission tickets and Memberships, monitoring visitor flow, periodically walking the museum floor, all while delivering a high level of customer service.
The ideal candidate will be an enthusiastic, dependable, and detail-oriented individual, familiar with proper cash handling techniques, exhibiting excellent customer service skills, and committed to positively impacting our guests' experience.
Specific Responsibilities Greet and welcome guests proactively in a friendly, professional manner.
Answer questions and provide information about MOXI and the surrounding area.
Responsible for selling general admission tickets, Memberships, and programs to visitors.
Abide by all Front Desk and cash handling policies and procedures.
Learn and operate both point of sale (POS) systems (front desk and museum store) with accuracy and efficiency.
Walk the museum floor throughout the day to ensure guest satisfaction and safety.
Clean and restock loose parts on the museum floor.
Assist MOXI's Exhibit team with opening and closing of the floor exhibits.
Answer phone, screen, and direct incoming calls and messages.
Receive mail and packages and sort as appropriate.
Manage guest requests, complaints, and praises in a positive, helpful manner, both at the Front desk and on the museum floor.
Monitor visitor flow throughout and notify supervisor of any concerns.
Effectively manage queue lines while interacting with guests.
Assist with special events at MOXI.
Replenish informational brochures and pamphlets as needed.
Maintain current knowledge of museum events, programs, Membership, and exhibits.
Assist with data entry.
Report all safety concerns to proper authorities.
Make periodic public announcements.
Support MOXI staff with light clerical duties, including sorting, document assembly, and mail stuffing.
Light cleaning and disinfecting exhibits.
Other duties as assigned.
Required Skills, Experience, and Abilities Excellent customer service skills.
Strong communication skills, both oral and written.
Must be able to maintain confidentiality with sensitive information.
Bilingual fluency a plus.
POS and cash handling experience.
Ability to multitask and prioritize in a fast-paced, busy environment.
Desire to work as part of a team.
Ability to listen actively to guests and be responsive to their needs and expectations.
Capable of working a flexible schedule to accommodate the museum's needs; work hours will include weekends, holidays, evenings, and occasional early mornings.
Employment background/criminal check is required.
Minimum Qualifications This regular, part-time position requires the ability to:
work a flexible schedule of both weekdays and weekends (at least one weekend day is required), holidays, evenings, and some early mornings; be highly energetic and timely; bend, squat, and lift up to 50 lbs.
; be able to stand for extended periods of time.
Must maintain regular and predictable attendance.
Reasons to apply:
Growth-centered work environment that includes professional development opportunities.
Fun and creative organizational culture.
Free membership after 3 months Tickets for family and friends - 4 annual Free admission into local museums including, Santa Barbara Museum of Art, Lotusland, and Santa Barbara Zoo.
Free ASTC membership for museums across the country.
Discounts for Happy Hours at MOXI Free coffee and snacks Monthly events for Staff (Birthday, employee celebrations, etc) Benefits 24 Hours of Paid Sick Time About MOXI MOXI, The Wolf Museum of Exploration
Innovation is dedicated to igniting learning through interactive experiences in science and creativity.
Located in the heart of Santa Barbara's vibrant Funk Zone at 125 State Street, the museum is LEED - certified Gold and serves guests of all ages through its hands-on exhibits and education programs.
MOXI is a 501(c)(3) nonprofit organization generously supported by its daily guests, members, facility rentals, and donations from individuals, foundations, and corporate partners.
Who we are MOXI is a collaborative, creative, and fun place to work.
Our team is guided by a set of core values that help create a joyful place where we empower curious minds to explore the world.
We are Playful.
We are collaborative.
We are experimenters - we take risks and embrace failure.
We believe that diversity is critical to creativity.
Please submit cover letter and resume for consideration.
Job Type:
Part-time Pay:
$18.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
8 hour shift Holidays Monday to Friday Weekends as needed
Experience:
Customer Service:
1 year (Preferred) Retail sales:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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