Guest Service Agent
Santa Barbara, CA Santa Barbara, CA Part-time Full-time Part-time Full-time $21 an hour $21 an hour 4 days ago 4 days ago 4 days ago Guest Service Agent Duties:
- Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring all necessary information is obtained - Answer phone calls and provide accurate information to guests or direct them to the appropriate department - Handle guest complaints or concerns with empathy and professionalism, resolving issues promptly - Process payments and maintain accurate records of guest transactions - Assist with check-out procedures, including reviewing charges and providing receipts - Provide information about hotel amenities, local attractions, and dining options - Maintain a clean and organized front desk area Requirements:
- Previous experience in a customer service role preferred - Excellent communication and interpersonal skills - Proficient in using phone systems and computer software - Strong problem-solving abilities and ability to handle difficult situations with composure - Ability to multitask and prioritize tasks in a fast-paced environment - Attention to detail and accuracy in handling guest information - Flexibility to work shifts, including evenings, weekends, and holidays If you are a friendly and customer-focused individual with a passion for providing exceptional service, we would love to hear from you.
Apply now to join our team as a Guest Service Agent! Job Types:
Part-time, Full-time Pay:
$21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
- Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring all necessary information is obtained - Answer phone calls and provide accurate information to guests or direct them to the appropriate department - Handle guest complaints or concerns with empathy and professionalism, resolving issues promptly - Process payments and maintain accurate records of guest transactions - Assist with check-out procedures, including reviewing charges and providing receipts - Provide information about hotel amenities, local attractions, and dining options - Maintain a clean and organized front desk area Requirements:
- Previous experience in a customer service role preferred - Excellent communication and interpersonal skills - Proficient in using phone systems and computer software - Strong problem-solving abilities and ability to handle difficult situations with composure - Ability to multitask and prioritize tasks in a fast-paced environment - Attention to detail and accuracy in handling guest information - Flexibility to work shifts, including evenings, weekends, and holidays If you are a friendly and customer-focused individual with a passion for providing exceptional service, we would love to hear from you.
Apply now to join our team as a Guest Service Agent! Job Types:
Part-time, Full-time Pay:
$21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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