Customer Service Representative Lead
Santa Barbara, CA Santa Barbara, CA Full-time Full-time $24 - $26 an hour $24 - $26 an hour Lead Client Service Coordinator - Santa Barbara - Advanced Veterinary Specialists Who we are:
We are excited to announce that SAGE Veterinary Centers has merged with Ethos Veterinary Health, driving a vibrant community that fuses expertise, innovation, and an unwavering dedication to advancing animal health and compassionate care.
Join us in shaping the future of veterinary excellence and professional growth at our Santa Barbara location! Our medical staff consists of board-certified specialists in surgery, oncology, internal medicine, cardiology, and dentistry in addition to a skilled and experienced group of emergency veterinarians.
We are proud of the doctors we have appointed to provide you and your pet the highest level of care possible.
The Veterinary Emergency and Critical Care Society accredited Advanced Veterinary Specialists as a Level II Veterinary Emergency and Critical Care Facility in January 2015.
Only two veterinary hospitals in California have received the Level II distinction, and one of them is AVS! This certification is intended to recognize hospitals who go over and beyond the basic requirements set forth by VECCS.
VECCS does this in an effort to raise the standard for treatment while also promoting public and professional awareness of the importance of providing emergency and critical patient care for veterinary patients.
We are seeking a Client Service Lead to guide and develop our department.
Client Service Coordinators are the critical first point of contact with SAGE Centers for our clients and we need a smart, experienced leader for our wonderful Santa Barbara hospital.
Who you are:
Do you love providing exceptional hospitality and leadership for your organization? Can you be a team cheerleader who is able to coach, provide feedback, address issues in a timely and tactfully manner, embraces change, has great organizational skills, and is a good teacher for your team members? Do you meet the initial qualifications below? If so please apply! We'd love to meet you.
Some of the responsibilities you'll own in this role:
Manage a team of Client Service Coordinators Ensure all team members provide an exceptional client experience Complete monthly schedule and ensure adequate coverage Manage department payroll and staffing costs, to include review and approval of timecards Fill in as a Client Service Coordinator as needed Ensure daily financial close is properly complete Participate in development of and refinements to best practices (SOPs) to ensure efficiency and compliance Deliver results in areas of staff development, training, client satisfaction, and safety Basic required qualifications:
A minimum of 3 years of experience in a fast paced, high volume client service setting A self-starter with a strong sense of ownership, positive professional attitude and demeanor Ability to lead by example and positively influence others by managing and participating in the mentorship and training of team members Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communications systems Excellent positive and productive communication skills, both verbally and in writing Valid California driver's license, proper vehicle registration, and California's minimum automobile insurance coverage requirement
Qualifications:
Experience with Vetspire or EzyVet software Client service experience in a veterinary clinic Work schedule:
Full-Time Open availability preferred with the ability to work nights, weekends, and holidays as needed Perks:
Monthly in-house RACE-approved courses and staff development opportunities for all employees! Get paid to learn! We'll cover eligible expenses for continuing education and coursework! Compensation ranges from $24 - $26 hourly Our pay ranges are primarily determined by role, level, and location.
The range provided for each job posting reflects the minimum and maximum target for the position.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Be sure to check out current openings on our career site:
https:
//nva.
avature.
net/jobs/SearchJobs SB-23-006.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are excited to announce that SAGE Veterinary Centers has merged with Ethos Veterinary Health, driving a vibrant community that fuses expertise, innovation, and an unwavering dedication to advancing animal health and compassionate care.
Join us in shaping the future of veterinary excellence and professional growth at our Santa Barbara location! Our medical staff consists of board-certified specialists in surgery, oncology, internal medicine, cardiology, and dentistry in addition to a skilled and experienced group of emergency veterinarians.
We are proud of the doctors we have appointed to provide you and your pet the highest level of care possible.
The Veterinary Emergency and Critical Care Society accredited Advanced Veterinary Specialists as a Level II Veterinary Emergency and Critical Care Facility in January 2015.
Only two veterinary hospitals in California have received the Level II distinction, and one of them is AVS! This certification is intended to recognize hospitals who go over and beyond the basic requirements set forth by VECCS.
VECCS does this in an effort to raise the standard for treatment while also promoting public and professional awareness of the importance of providing emergency and critical patient care for veterinary patients.
We are seeking a Client Service Lead to guide and develop our department.
Client Service Coordinators are the critical first point of contact with SAGE Centers for our clients and we need a smart, experienced leader for our wonderful Santa Barbara hospital.
Who you are:
Do you love providing exceptional hospitality and leadership for your organization? Can you be a team cheerleader who is able to coach, provide feedback, address issues in a timely and tactfully manner, embraces change, has great organizational skills, and is a good teacher for your team members? Do you meet the initial qualifications below? If so please apply! We'd love to meet you.
Some of the responsibilities you'll own in this role:
Manage a team of Client Service Coordinators Ensure all team members provide an exceptional client experience Complete monthly schedule and ensure adequate coverage Manage department payroll and staffing costs, to include review and approval of timecards Fill in as a Client Service Coordinator as needed Ensure daily financial close is properly complete Participate in development of and refinements to best practices (SOPs) to ensure efficiency and compliance Deliver results in areas of staff development, training, client satisfaction, and safety Basic required qualifications:
A minimum of 3 years of experience in a fast paced, high volume client service setting A self-starter with a strong sense of ownership, positive professional attitude and demeanor Ability to lead by example and positively influence others by managing and participating in the mentorship and training of team members Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communications systems Excellent positive and productive communication skills, both verbally and in writing Valid California driver's license, proper vehicle registration, and California's minimum automobile insurance coverage requirement
Qualifications:
Experience with Vetspire or EzyVet software Client service experience in a veterinary clinic Work schedule:
Full-Time Open availability preferred with the ability to work nights, weekends, and holidays as needed Perks:
Monthly in-house RACE-approved courses and staff development opportunities for all employees! Get paid to learn! We'll cover eligible expenses for continuing education and coursework! Compensation ranges from $24 - $26 hourly Our pay ranges are primarily determined by role, level, and location.
The range provided for each job posting reflects the minimum and maximum target for the position.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Be sure to check out current openings on our career site:
https:
//nva.
avature.
net/jobs/SearchJobs SB-23-006.
Estimated Salary: $20 to $28 per hour based on qualifications.
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