IT Support Tier 3 - Santa Barbara, CA
Anchor Point IT Solutions Anchor Point IT Solutions Santa Barbara, CA Santa Barbara, CA Full-time Full-time $33 - $48 an hour $33 - $48 an hour 2 days ago 2 days ago 2 days ago Anchor Point IT Solutions is a Santa Barbara and Colorado based outsourced IT Department looking for great people to join our growing team.
Eighteen years ago, we hired our first Service Desk Technician and today he manages our Service Team as our President.
Ten years ago, we hired a student intern who graduated and now serves as our Controller.
Four years ago, we opened an office in Littleton, Colorado.
With growth comes opportunity and today we are looking for an IT Support Desk Technician Tier 3 Responsibilities for an IT Support Desk Technician Tier 3:
Partnerships Small upstream projects (that do not qualify or fit for Project team) coordination and execution.
Network infrastructure installations, upgrades, implementations (firewalls, switches, WAPs, etc.
) Computer deployments in groups 3
that are not projects.
Software deployments and upgrades at the server/network level.
Change-requests Training requests Audits Trend remediation Tools management assistance Help with updates and maintenance.
Implementation of basics (scripts, etc.
) Security rollouts New tools, updates, etc.
Standardization Introduce new ideas for automation Systematically work to reduce time spent on tickets, reduce number of tickets per endpoint and the overall escalations need.
Metrics:
Timeline and efficiently execute task list as defined by Service leadership team consisting of partner pain points, team pain points and security initiatives.
Help increase time margin and gross service margin Reduce tickets per endpoint Reduce time spent per ticket Increase revenue supported per technician Increase nodes supported per technician Reduce escalations Qualifications for an IT Support Desk Technician Tier 3:
Enjoys working with people and excels at problem-solving.
3 years of experience in the IT field as a consultant or member of an IT Department.
Certifications in Microsoft 365 and Azure services, Windows 10, Windows Server 2019, CompTIA Network
and Mac OSX are very helpful.
_ We encourage you to apply even if you feel that you do not meet all of the above qualifications.
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications.
Anchor Point IT Solutions encourages you to break that statistic and to apply.
No one ever meets 100% of the requirements.
We look forward to your application! DIVERSITY, EQUITY, & INCLUSION AT ANCHOR POINT IT SOLUTIONS At Anchor Point IT Solutions, we acknowledge that an emphasis on diversity, equity and inclusion (DE&I) is essential to hiring phenomenal people.
To create the best home for businesses and spark success at our firm and throughout our portfolio, we aim to establish an environment where every person is welcomed, accepted and empowered to excel in their role.
These beliefs run true to our People First philosophy, which emphasizes attributes over experience, we strive to recruit and work with those from a range of backgrounds, which drives creativity and innovation.
At Anchor Point IT Solutions, we recognize that we must continue to improve and expand, and we are enthusiastic about maintaining Anchor Point IT Solutions as one of the best places to work by ensuring a culture of inclusion and allowing everyone an unbiased opportunity to grow.
_ Growing business, great benefits and fun culture.
Will you be the next team member to grab an opportunity? We look forward to meeting you.
Job Type:
Full-time Pay:
$33.
00 - $48.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Experience level:
3 years Schedule:
8 hour shift Ability to commute/relocate:
Santa Barbara, CA 93101:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Help desk:
3 years (Preferred) Windows:
3 years (Preferred) M365:
3 years (Preferred) Managed Service Provider (MSP):
1 year (Preferred) Work Location:
Hybrid remote in Santa Barbara, CA 93101.
Estimated Salary: $20 to $28 per hour based on qualifications.
Eighteen years ago, we hired our first Service Desk Technician and today he manages our Service Team as our President.
Ten years ago, we hired a student intern who graduated and now serves as our Controller.
Four years ago, we opened an office in Littleton, Colorado.
With growth comes opportunity and today we are looking for an IT Support Desk Technician Tier 3 Responsibilities for an IT Support Desk Technician Tier 3:
Partnerships Small upstream projects (that do not qualify or fit for Project team) coordination and execution.
Network infrastructure installations, upgrades, implementations (firewalls, switches, WAPs, etc.
) Computer deployments in groups 3
that are not projects.
Software deployments and upgrades at the server/network level.
Change-requests Training requests Audits Trend remediation Tools management assistance Help with updates and maintenance.
Implementation of basics (scripts, etc.
) Security rollouts New tools, updates, etc.
Standardization Introduce new ideas for automation Systematically work to reduce time spent on tickets, reduce number of tickets per endpoint and the overall escalations need.
Metrics:
Timeline and efficiently execute task list as defined by Service leadership team consisting of partner pain points, team pain points and security initiatives.
Help increase time margin and gross service margin Reduce tickets per endpoint Reduce time spent per ticket Increase revenue supported per technician Increase nodes supported per technician Reduce escalations Qualifications for an IT Support Desk Technician Tier 3:
Enjoys working with people and excels at problem-solving.
3 years of experience in the IT field as a consultant or member of an IT Department.
Certifications in Microsoft 365 and Azure services, Windows 10, Windows Server 2019, CompTIA Network
and Mac OSX are very helpful.
_ We encourage you to apply even if you feel that you do not meet all of the above qualifications.
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications.
Anchor Point IT Solutions encourages you to break that statistic and to apply.
No one ever meets 100% of the requirements.
We look forward to your application! DIVERSITY, EQUITY, & INCLUSION AT ANCHOR POINT IT SOLUTIONS At Anchor Point IT Solutions, we acknowledge that an emphasis on diversity, equity and inclusion (DE&I) is essential to hiring phenomenal people.
To create the best home for businesses and spark success at our firm and throughout our portfolio, we aim to establish an environment where every person is welcomed, accepted and empowered to excel in their role.
These beliefs run true to our People First philosophy, which emphasizes attributes over experience, we strive to recruit and work with those from a range of backgrounds, which drives creativity and innovation.
At Anchor Point IT Solutions, we recognize that we must continue to improve and expand, and we are enthusiastic about maintaining Anchor Point IT Solutions as one of the best places to work by ensuring a culture of inclusion and allowing everyone an unbiased opportunity to grow.
_ Growing business, great benefits and fun culture.
Will you be the next team member to grab an opportunity? We look forward to meeting you.
Job Type:
Full-time Pay:
$33.
00 - $48.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Experience level:
3 years Schedule:
8 hour shift Ability to commute/relocate:
Santa Barbara, CA 93101:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Help desk:
3 years (Preferred) Windows:
3 years (Preferred) M365:
3 years (Preferred) Managed Service Provider (MSP):
1 year (Preferred) Work Location:
Hybrid remote in Santa Barbara, CA 93101.
Estimated Salary: $20 to $28 per hour based on qualifications.
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