Caregiver Support Specialist
Santa Barbara, CA Santa Barbara, CA Full-time Full-time $25 an hour $25 an hour 14 hours ago 14 hours ago 14 hours ago For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care.
Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home.
Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families.
Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
View our video to learn more about TheKey.
Job Summary / Purpose:
The Caregiver Support Specialist is responsible for ensuring that the caregiver experience throughout their time with TheKey is supported at every step.
This will include trouble-shooting caregiver inquiries and concerns with other departments, caregiver onboarding, compliance, and ongoing training.
This position will lead caregiver communications ensuring that the caregiver profile and availability are updated consistently.
This position ensures the smooth deployment of PPE supplies to our caregivers in the field.
This position will provide caregiver introductions as requested and field training.
This position may assist in office support as requested; including preparation of long-term-care notes.
Essential Duties and
Responsibilities:
Understanding home care state regulations, and organizational policies and procedures Coordination with Staffing Managers who are the caregiver supervisors to ensure proper placement and feedback is exchanged Coordination with Client Success Managers who manage the individual client cases Ensuring caregiver are up to date in their licensing and compliance As requested, deliver in-person field training in the client's environment Connecting with and ensuring that caregivers have a great experience with TheKey.
This will include utilizing best practices to coach and guide caregivers regarding appropriate communication with clients and coworkers and development of a positive employee relations environment; maintaining team stability with fostering a positive working environment Preparation and submission of long-term-care notes As requested, delivering PPE or other supplies to the field to the caregivers Serving as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, workers compensation, or corporate human resources Ensuring that caregiver profiles, timekeeping and availability are kept up to date As needed, coordinating with IT to find resolution to employee barriers with technology Providing excellent customer service and responsiveness to local teams in their efforts to follow state and federal laws in their work with employees.
Understanding client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines As needed assignment to specific facilities to ensure our caregivers are meeting the facilities standards As needed provide support in your assigned office Additional duties as assigned Hourly Rate:
$25.
00 #LI-TK #INDTK Benefits for full time employees Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non-Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance TheKey is an equal opportunity employer.
TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#LI-TK #INDTK.
Estimated Salary: $20 to $28 per hour based on qualifications.
Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home.
Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families.
Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
View our video to learn more about TheKey.
Job Summary / Purpose:
The Caregiver Support Specialist is responsible for ensuring that the caregiver experience throughout their time with TheKey is supported at every step.
This will include trouble-shooting caregiver inquiries and concerns with other departments, caregiver onboarding, compliance, and ongoing training.
This position will lead caregiver communications ensuring that the caregiver profile and availability are updated consistently.
This position ensures the smooth deployment of PPE supplies to our caregivers in the field.
This position will provide caregiver introductions as requested and field training.
This position may assist in office support as requested; including preparation of long-term-care notes.
Essential Duties and
Responsibilities:
Understanding home care state regulations, and organizational policies and procedures Coordination with Staffing Managers who are the caregiver supervisors to ensure proper placement and feedback is exchanged Coordination with Client Success Managers who manage the individual client cases Ensuring caregiver are up to date in their licensing and compliance As requested, deliver in-person field training in the client's environment Connecting with and ensuring that caregivers have a great experience with TheKey.
This will include utilizing best practices to coach and guide caregivers regarding appropriate communication with clients and coworkers and development of a positive employee relations environment; maintaining team stability with fostering a positive working environment Preparation and submission of long-term-care notes As requested, delivering PPE or other supplies to the field to the caregivers Serving as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, workers compensation, or corporate human resources Ensuring that caregiver profiles, timekeeping and availability are kept up to date As needed, coordinating with IT to find resolution to employee barriers with technology Providing excellent customer service and responsiveness to local teams in their efforts to follow state and federal laws in their work with employees.
Understanding client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines As needed assignment to specific facilities to ensure our caregivers are meeting the facilities standards As needed provide support in your assigned office Additional duties as assigned Hourly Rate:
$25.
00 #LI-TK #INDTK Benefits for full time employees Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non-Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance TheKey is an equal opportunity employer.
TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#LI-TK #INDTK.
Estimated Salary: $20 to $28 per hour based on qualifications.
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