Assistant General Manager
Santa Barbara, CA Santa Barbara, CA Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year 3 days ago 3 days ago 3 days ago CHI HOSPITALITY GROUP, INC.
is an Equal Opportunity Employer All qualified applicants are considered regardless of race, religion, color, age, sex, marital status, nationality, veteran status, genetic information or non-disqualifying disability.
ASSISTANT GENERAL MANAGER JOB SUMMARY The Assistant General Manager is responsible for assisting the General Manager in everyday operations, customer satisfaction and physical condition of the property.
The Assistant General Manager is also responsible for training and supervising front desk and audit staff and handling guest complaints and concerns.
Front Office personnel have the most contact with guests.
It is important that they make a good impression and ensure that all guests' needs are being met.
REPORTING RELATIONSHIPS The Assistant General Manager reports directly to the General Manager.
The Assistant Manager works with team members at the Front Desk and in Housekeeping/Maintenance and the Corporate Office.
DUTIES AND RESPONSIBILITIES Specific duties include, but are not limited to, the following:
Satisfaction and Comfort of Guests:
Handle guest complaints and concerns to the satisfaction of the guest Ensure that exemplary customer service is the priority of all employees Ensure that events are handled to guest satisfaction Maintain property in safe condition and good repair o Submit timely Service Requests o Advise Management of any safety concerns for both employees and guests Ensure that guestrooms are clean, correctly supplied and in good working order through partnership with the Housekeeping and Maintenance staff Personnel:
Train and supervise front desk and audit staff Incorporate in-house Customer Service Training and procedures Continually monitor staff and procedures to ensure exemplary customer service Ensure that all personnel are familiar with company Policies & Procedures and abide by same Handle any immediate concerns, conflicts and/or employee disputes as well as informing the General Manager of the situation Maintain confidentiality regarding all personnel matters Embrace the Core Values and lead by a positive example to ensure the level of morale is up to the standards of CHI Hospitality Group.
Relationship with other departments:
Continue the good working relationship and cooperation among other Supervisors and General Managers Coordinate with General Managers to utilize and control the sharing of employees as needed - when the General Manager is absent REV 12.
03.
21 Maintain direct communication with General Manager to make certain company-wide procedures are in place and followed Work directly with General Manager on special projects, suggested capital improvements and/or large expenditures Administrative:
Review websites where we are listed and report information that needs to be revised to your General Manager as well as the Vice President of Management Services Prepare cash/checks and submit for deposit in the General Manager's absence as requested Maintain inventory of office and breakfast supplies REQUIRED SKILLS AND ABILITIES Excellent customer service skills Ability to be welcoming and courteous to guests, coworkers and vendors Must be organized and able to multitask Ability to remain cheerful under stress Maintain a professional demeanor and appearance at all times Ability to understand and carry out instructions Good knowledge of the local area and businesses Good communication skills Basic math and reading skills Strong interpersonal and problem-solving skills Strong typing / keyboarding skills Strong computer knowledge Ability to memorize a large amount of different, detailed, computer procedures PREFERRED QUALIFICATIONS Previous related work experience High School Diploma or GED REQUIRED LICENSES / CERTIFICATIONS Food Handler's Card (will be completed once hired) Alcohol Service Permit (based on location, will be completed once hired) Must have a valid California Driver's License and a clean driving record Must pass a criminal background check PHYSICAL REQUIREMENTS / WORK ENVIRONMENT Work requires standing for most of each shift Must be able to lift up to 25 pounds Primary worksite is indoors WORK HOURS AND WAGE Day and night shifts, weekends and holidays Full-time, Hourly position, Non-Exempt REV 08.
30.
22 Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Holidays Night shift Overtime Weekend availability Supplemental pay types:
Bonus pay COVID-19 considerations:
All unvaccinated customers are required to wear a mask while inside all of our lobby and other common areas.
Ability to commute/relocate:
Santa Barbara, CA 93101:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Hotel management:
3 years (Preferred) Department Head:
3 years (Preferred) Work Location:
In person Handle guest complaints and concerns to the satisfaction of the guest Ensure that exemplary customer service is the priority of all employees Ensure that events are handled to guest satisfaction Maintain property in safe condition and good repair o Submit timely Service Requests o Advise Management of any safety concerns for both employees and guests Ensure that guestrooms are clean, correctly supplied and in good working order through partnership with the Housekeeping and Maintenance staff Train and supervise front desk and audit staff Incorporate in-house Customer Service Training and procedures Continually monitor staff and procedures to ensure exemplary customer service Ensure that all personnel are familiar with company Policies & Procedures and abide by same Handle any immediate concerns, conflicts and/or employee disputes as well as informing the Maintain confidentiality regarding all personnel matters Embrace the Core Values and lead by a positive example to ensure the level of morale is up to the standards of CHI Hospitality Group.
Continue the good working relationship and cooperation among other Supervisors and General Coordinate with General Managers to utilize and control the sharing of employees as needed Maintain direct communication with General Manager to make certain company-wide procedures are in place and followed Work directly with General Manager on special projects, suggested capital improvements and/or large expenditures Review websites where we are listed and report information that needs to be revised to your Prepare cash/checks and submit for deposit in the General Manager's absence as requested Maintain inventory of office and breakfast supplies Excellent customer service skills Ability to be welcoming and courteous to guests, coworkers and vendors Must be organized and able to multitask Ability to remain cheerful under stress Maintain a professional demeanor and appearance at all times Ability to understand and carry out instructions Good knowledge of the local area and businesses Good communication skills Basic math and reading skills Strong interpersonal and problem-solving skills Strong typing / keyboarding skills Strong computer knowledge Ability to memorize a large amount of different, detailed, computer procedures Previous related work experience High School Diploma or GED Food Handler's Card (will be completed once hired) Alcohol Service Permit (based on location, will be completed once hired) Must have a valid California Driver's License and a clean driving record Must pass a criminal background check Work requires standing for most of each shift Must be able to lift up to 25 pounds Primary worksite is indoors Day and night shifts, weekends and holidays Full-time, Hourly position, Non-Exempt Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance 8 hour shift Holidays Night shift Overtime Weekend availability Bonus pay Santa Barbara, CA 93101:
Reliably commute or planning to relocate before starting work (Required) High school or equivalent (Preferred) Hotel management:
3 years (Preferred) Department Head:
3 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
is an Equal Opportunity Employer All qualified applicants are considered regardless of race, religion, color, age, sex, marital status, nationality, veteran status, genetic information or non-disqualifying disability.
ASSISTANT GENERAL MANAGER JOB SUMMARY The Assistant General Manager is responsible for assisting the General Manager in everyday operations, customer satisfaction and physical condition of the property.
The Assistant General Manager is also responsible for training and supervising front desk and audit staff and handling guest complaints and concerns.
Front Office personnel have the most contact with guests.
It is important that they make a good impression and ensure that all guests' needs are being met.
REPORTING RELATIONSHIPS The Assistant General Manager reports directly to the General Manager.
The Assistant Manager works with team members at the Front Desk and in Housekeeping/Maintenance and the Corporate Office.
DUTIES AND RESPONSIBILITIES Specific duties include, but are not limited to, the following:
Satisfaction and Comfort of Guests:
Handle guest complaints and concerns to the satisfaction of the guest Ensure that exemplary customer service is the priority of all employees Ensure that events are handled to guest satisfaction Maintain property in safe condition and good repair o Submit timely Service Requests o Advise Management of any safety concerns for both employees and guests Ensure that guestrooms are clean, correctly supplied and in good working order through partnership with the Housekeeping and Maintenance staff Personnel:
Train and supervise front desk and audit staff Incorporate in-house Customer Service Training and procedures Continually monitor staff and procedures to ensure exemplary customer service Ensure that all personnel are familiar with company Policies & Procedures and abide by same Handle any immediate concerns, conflicts and/or employee disputes as well as informing the General Manager of the situation Maintain confidentiality regarding all personnel matters Embrace the Core Values and lead by a positive example to ensure the level of morale is up to the standards of CHI Hospitality Group.
Relationship with other departments:
Continue the good working relationship and cooperation among other Supervisors and General Managers Coordinate with General Managers to utilize and control the sharing of employees as needed - when the General Manager is absent REV 12.
03.
21 Maintain direct communication with General Manager to make certain company-wide procedures are in place and followed Work directly with General Manager on special projects, suggested capital improvements and/or large expenditures Administrative:
Review websites where we are listed and report information that needs to be revised to your General Manager as well as the Vice President of Management Services Prepare cash/checks and submit for deposit in the General Manager's absence as requested Maintain inventory of office and breakfast supplies REQUIRED SKILLS AND ABILITIES Excellent customer service skills Ability to be welcoming and courteous to guests, coworkers and vendors Must be organized and able to multitask Ability to remain cheerful under stress Maintain a professional demeanor and appearance at all times Ability to understand and carry out instructions Good knowledge of the local area and businesses Good communication skills Basic math and reading skills Strong interpersonal and problem-solving skills Strong typing / keyboarding skills Strong computer knowledge Ability to memorize a large amount of different, detailed, computer procedures PREFERRED QUALIFICATIONS Previous related work experience High School Diploma or GED REQUIRED LICENSES / CERTIFICATIONS Food Handler's Card (will be completed once hired) Alcohol Service Permit (based on location, will be completed once hired) Must have a valid California Driver's License and a clean driving record Must pass a criminal background check PHYSICAL REQUIREMENTS / WORK ENVIRONMENT Work requires standing for most of each shift Must be able to lift up to 25 pounds Primary worksite is indoors WORK HOURS AND WAGE Day and night shifts, weekends and holidays Full-time, Hourly position, Non-Exempt REV 08.
30.
22 Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Holidays Night shift Overtime Weekend availability Supplemental pay types:
Bonus pay COVID-19 considerations:
All unvaccinated customers are required to wear a mask while inside all of our lobby and other common areas.
Ability to commute/relocate:
Santa Barbara, CA 93101:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Hotel management:
3 years (Preferred) Department Head:
3 years (Preferred) Work Location:
In person Handle guest complaints and concerns to the satisfaction of the guest Ensure that exemplary customer service is the priority of all employees Ensure that events are handled to guest satisfaction Maintain property in safe condition and good repair o Submit timely Service Requests o Advise Management of any safety concerns for both employees and guests Ensure that guestrooms are clean, correctly supplied and in good working order through partnership with the Housekeeping and Maintenance staff Train and supervise front desk and audit staff Incorporate in-house Customer Service Training and procedures Continually monitor staff and procedures to ensure exemplary customer service Ensure that all personnel are familiar with company Policies & Procedures and abide by same Handle any immediate concerns, conflicts and/or employee disputes as well as informing the Maintain confidentiality regarding all personnel matters Embrace the Core Values and lead by a positive example to ensure the level of morale is up to the standards of CHI Hospitality Group.
Continue the good working relationship and cooperation among other Supervisors and General Coordinate with General Managers to utilize and control the sharing of employees as needed Maintain direct communication with General Manager to make certain company-wide procedures are in place and followed Work directly with General Manager on special projects, suggested capital improvements and/or large expenditures Review websites where we are listed and report information that needs to be revised to your Prepare cash/checks and submit for deposit in the General Manager's absence as requested Maintain inventory of office and breakfast supplies Excellent customer service skills Ability to be welcoming and courteous to guests, coworkers and vendors Must be organized and able to multitask Ability to remain cheerful under stress Maintain a professional demeanor and appearance at all times Ability to understand and carry out instructions Good knowledge of the local area and businesses Good communication skills Basic math and reading skills Strong interpersonal and problem-solving skills Strong typing / keyboarding skills Strong computer knowledge Ability to memorize a large amount of different, detailed, computer procedures Previous related work experience High School Diploma or GED Food Handler's Card (will be completed once hired) Alcohol Service Permit (based on location, will be completed once hired) Must have a valid California Driver's License and a clean driving record Must pass a criminal background check Work requires standing for most of each shift Must be able to lift up to 25 pounds Primary worksite is indoors Day and night shifts, weekends and holidays Full-time, Hourly position, Non-Exempt Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance 8 hour shift Holidays Night shift Overtime Weekend availability Bonus pay Santa Barbara, CA 93101:
Reliably commute or planning to relocate before starting work (Required) High school or equivalent (Preferred) Hotel management:
3 years (Preferred) Department Head:
3 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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